With the exception that we arrived on time and not early, this evenings journey home was much like this mornings, i.e. no seat reservations, no explanation and no appology.

Shame on you GNER.

Just seen this on the independants web site.

http://news.independent.co.uk/business/news/article1197305.ece

The words 'Deserting', 'Ship', 'Rats' and 'Sinking' ship spring to mind though I'm sure Mr Garnett has other reasons for jumping.

The title sums this mornings journey up. Nothing else to say about this morning other than why? No excuse or appology was offered for the lack of seat reservations and the 07.20 maintains it's consistancy by arriving early yet again.

I'm certainly not going to complain about the punctuality of a train that arrives early but I'll happily complain about the seat reservations and GNER's inability to be able to advise customers before the train arrives. I say this becasue the majority of commuters from Tinsel Town reserve a seat specifically to avoid the risk of having to stand. This also has the added benefit of letting us know where to stand on the platform, which seat to head to but most importantly, what to expect when the train arrives. The least GNER could do is let us know of any changes to the norm etc. I know it's a minor inconvenience but service failures are service failures and deserve reporting on this Blog.

I guess we shouldn't expect too much to ask from a company that sees it's commuter customers as nothing more than Cash Cows.