Many thanks to the person who sent me a copy of GNER's internal staff magazine. You know who you are.

Having now had time to read through it, I find myself wondering why GNER don't make it or selected articles available to the general public. I found it most informative, particulalry the piece on Our Sean and the refurbishment of the HST fleet.

Half the problem with us passengers and our moans is due in most cases to our total lack of understanding of how the rail industry and TOC's work and what it's like to work there. As far as I can see this little mag could go a long way towards educating us. I found it to be a better, more informative and interesting read than that poxy mag you find in each coach. Not only does it tell readers what's happening within the company, but it doesn't try to sell us anything (which I object too) and also gives us customers an insight we can't currently access anywhere else. At the very least it could be made available on-line so that those that want to read it, can.

Last nights post got me thinking.

I believe 0720 staff has taken this blog a little too personally. The question is what do other GNER employees think? Do you think 0720 staffs comments are justified? Are we moaning old gits who've lost the plot or do we just post items that are relevant to our journey? Have we over stepped the mark? Indeed is there a mark to over step?

Personally I think this blog has changed over the last 9 months. When I started last May, I was very anti GNER. I still am to some degree but I have mellowed one hell of a lot and am more understanding now then I ever was or likely to be without it. As far as I can see we only complain when we feel GNER are a fault or take the michael out of us commuters e.g. Doubling car park charges, leaving us stranded at St Neots, no seat reservations due to printer breakdowns etc. Ultimately I think we've created a place where staff and customers can say what they think or feel. A place where we can learn from each other and see things from the other side of the fence. A place where GNER can learn how to improve their service offering to customers. All of which are, as far as I can see, positive.

What about you?