by
Fentyke
@ 17/04/2007 - 09:19:21
I read this blog entry on another blog site: -http://almostalwaysthinking.wordpress.com/2007/04/13/grrrner/
For anybody who can't be arsed to read it, apparently a woman got on a GNER train which was travelling in the direction she wanted to go, but didn't stop at her station. The guard, 'laid into' (his words not mine) this woman for getting on a train which didn't stop at the station to which she was travelling and for not having a ticket which was valid once the train had passed 'her stop'.
It's alledged the guard implied that the midlle class lady was trying to cheat and that she was stupid. The lady was left embarrassed and close to tears and the blogger felt the guard could and should have handled the situation more sympathetically.
From my point of view I've seen guards handle these situations both profesionally and sypathetically and appaulingly. I agree that the lady was stupid and just because she looks respectable and middle class doesn't mean she isn't trying to cheat. However we and the guard in question don't know if she's trying to cheat or not. No matter how stupid she's been or pissed off he is with her, he has to give her some benefit of doubt and treat her with respect.