Though I'm not surprised that GNER have seen customer satisfaction fall 2% to 87%. What does surprise me is that 87% are satisfied. What with? Punctuality? Reliability? Seat Reservations? Toilet facilities and cleanliness? Staff? With the exception of staff, I've experienced problems with everything on this inside of the last month and I bet every commuter can say the same. Who are they asking these questions of? I'd bet good money that the majority aren't frequent travelers.

In response a GNER spokesman had the cheek to say that the company had achieved the highest average ratings for a long-distance operator since the surveys had begun. So what? What does that make you then? Best of a bad bunch perhaps? I think that at best it sayes they're the company thats made the most effort to improve or maintain existing service levels?

If they'd of asked me I think I'd have given an overall rating of about 75% for the simple reason that on about 25% of my journies, I encounter so sort of problem with Punctuality, Reliability, Seat Reservations, Toilet facilities or Staff?