To say I'm annoyed with GNER today is an understatement. I arrived at P'boro station this morning about 08.25 intending to catch the 08.33. Instead I find every GNER service cancelled and no platform staff available to ask what's going on. I did manage to find out that FCC were running a limited service but I was warned to expect delays as there was likely to be unscheduled stops.

What really pissed me off was the total lack of information from GNER. I see on their web site it says the ECML is closed between Donny/York and Donny/Leeds due to flooding. However it also says they're running a 1/2 hourly service between Donny & Kings Cross calling at Grantham, Retford, P'boro and Stevenage. So why wasn't this apparent at the station? I've just left there believing that there was only a limited FCC service today only to find that's wrong.

It's fairly clear that in times of trouble, you can always rely GNER to cock customer communications right up. FCC on the other hand are at least able to say what they're doing and roughly when.

The 06.15 this morning arrived into KX 10 mins later than its timetabled to, which is really 15 mins later than the average due to the creative timetables that GNER now run to. There was no reason given for the slow journey and no apology. That in my eyes is just bad manners, and not providing a good customer service. Or is 10 mins now an acceptable delay?

P.S I have not mentioned this for a while because I even find it boring now. But my season ticket which is now 8 months old will be renewed for the 7th time this evening due to those bloody ticket machines at King Cross. I am sick of queueing for a new ticket and I am sure the ticket staff are sick of issuing replacements. WILL GNER/NETWORKRAIL AND TFL SORT THIS PROBLEM OUT.