by
Penfold
@ 23/07/2007 - 12:08:57
Dear Penfold
Our records show that you regularly travel with GNER from Peterborough. We are considering making a change to the service and would value your feedback.
The survey should take no more than 5 minutes to complete and all your responses will be treated in the strictest confidence.
Here is a link to the survey:
[link deleted, as it's personalised to me]
I hope you will take part in the survey; your feedback is very valuable to us. If you have any questions about this survey please contact me on insight@gner.co.uk. For any other comments or questions, please contact us via the 'customer care' pages at gner.co.uk.
Yours sincerely,
Jim Muir, Insight Manager, GNER
Please note: If you do not wish to receive further emails from us, please click the link below, and you will be automatically removed from our mailing list.
[link deleted as it's personalised to me]
Key question is:
The current weekday 0615 GNER service from Peterborough is timetabled to arrive into London Kings Cross at 0710, a journey time of 55 minutes.
We have an opportunity to change the timing of this service from the December 2007 timetable. The proposed service would depart from Peterborough at 0610 (5 minutes earlier than current) and be timetabled to arrive into Kings Cross at 0700 (10 minutes earlier than current). The total scheduled journey time would be 50 minutes (5 minutes shorter than current).
As well as that, there's a text area for general comments.