GNER have sent all us loyal passengers an E mail that says Natioanl Express will honour all GNER 365 benefits until our current season tickets expire. I guess that means I wont have to buy £20 of sweets from the trolley and Fentyke can stop sitting in First class every night
Nice start Nat Express, now if they would just drop the parking charges to a decent level they really would win a few friends (something GNER lost years ago
)
Here is a copy of the E mail.
Dear Member,
Announcing the closure of GNER365
As you may be aware, from 09 December 2007, National Express will take over the franchise for services on the East Coast Main Line currently operated by GNER. We are writing to let you know that GNER’s Season Ticket loyalty scheme, GNER365, will therefore be closing on 08 December 2007 and no further applications for GNER365 will be accepted.
Your current benefits
Following discussions with National Express, they have kindly offered to honour existing members’ GNER365 benefits for up to 12 months. This means that you can continue to use your full range of benefits up to the expiry date printed on your membership card and vouchers.
You can continue to book your travel benefits as usual by calling 08457 225 225. Assistance for the scheme will remain available through season.tickets@gner.co.uk. All terms and conditions for the scheme and contact details will continue to be available at gner.co.uk/seasontickets.
Looking forward
We appreciate that you are a frequent traveller on the East Coast Main Line and National Express also aims to recognise your loyalty in the future. They will be in touch with you in December to tell you about a complimentary travel offer. They’ll also keep you up-to-date about future news and offers on the East Coast Main Line. If you’d prefer not to receive these communications, please send an e-mail to season.tickets@gner.co.uk with your GNER365 membership number and the words ‘GNER365 opt-out’.
Through GNER365 we have delivered exclusive rewards to our loyal Season Ticket holders, and we hope you have enjoyed benefiting from these.













2007-11-16 @ 15:44