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@ 17/01/2008 – 09:20:50
...cause National Express's disruption page for yesterday is about as much use as a chocolate teapot.
We could provide a better service by redirecting folks to this blog most days. Except of course, that that would presuppose the WiFi on the delayed trains worked long enough to get an update up.
Get a GRIP, NXEC.
Platform6
Yes, if you have a season ticket issued during the GNER era, then you will get a discount of 5%-10% if the service fails to meet certain levels. The way this year is going we might get back up to 10% again even with the "creative timetables"
Cool, some good news at last! Are the service agreements and current standing public knowledge or is it something you have to ask for at the station?
Platform6
It was always public knowledge under the GNER regime, published both on line and at the stations. I assume this is still the case, but as my ticket does not expire until October I have not checked this for a while.
Platform6
I have checked the NXEC web site and the info is on there, I find it unbelievable but at the moment there is no discount for renewals due to the targets being met. Hard luck to anyone about to renew because I bet that wont last after the recent problems.
http://www.nationalexpresseastcoast.com/en/About-us/Passengers-Charter1/Performance-Board/
Penfold
Well, yeah.
And if you check http://www.livedepartureboards.co.uk/ldb/sumarr.aspx?T=KGX you'll see EXACTLY why.
Every NXEC train (except for the 1622 arrival) is expected 5 mins early. That's five mins ahead of schedule, having left Tinsel Town on time. Five minutes slack so they can make up for the delays they'd otherwise be compensating us for.
ISTR someone on here saying the Pboro->KX run used to be timetabled at 38 mins in the past.
I remember it being faster than it is now, that's for sure.
Always seems to be a delay at Welwyn Garden City (coming from KX). Are there long term engineering works there or something?
Fentyke
I'm almost certain Platform 6 will tell you how long it used to take when he reads this. After 20 years commuting, he'll know.
Platform6
I sure can. I seem to remember all "Inter City" trains to and from Peterborough - London were timed at 45mins, but on a good run, and there were lots of those they could do it in around 40 - 42 mins. Legend has it that sub 40mins were achieved, but I dont remember any myself. I assume "health and safety" concerns have contributed to the extra time a journey now takes, and after "Hatfield" and "Potters bar" I guess thats understandable. Prehaps a drive could enlighten us further?
The 3.10 from Kings cross today was bloody awful the train must have been 50 years old and should be replaced. The heating was turned up high which on a warm day and a packed train made for an unpleasant journey.
The ticket inspectors formed a cordon across the platform to check tickets before people got on. Another example of how not to treat your customers.
While on the subject of ticket inspectors please get Michael Davey to sort out his fucking BO problem he stinks.
Hello, just a quick post to let you all know about CommuterJunction.com
a new online national community for all of us commuters. The main aim
of the site is to provide a forum where you and fellow commuters can
share experiences, provide heads-up information and have a jolly good
chat. I believe rail providers give all the information they can
regarding delays and the like, but this site can give them a helping
hand with info from the people on the street in realtime.
Hope to see you soon at CommuterJunction.com
Fentyke
I'll be sure to pay a vist but I wonder how long you've been commuting for if you 'beleive the TOC's give all the information they can'. The fact is they don't, never have and unless we see a major change of heart at a senior level, probably never will.
Get real mate.
been commuting now for nearly fifteen years from various places, I think one of the problems with the providers and the info they give is that by the time it's trickled down to us through their communications channels it's already too late. for us a 5-10 min delay can have all sorts of effects, not just being late but the knock on effect of overcrowding
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The disruption page was totally unbelievable. It said something like "Disruptions Reported" and when you clicked on the link for more detailed information, it said "Disruptions Reported". Nice!
On another note, I remember reading somewhere that NXEC would give GNER annual season ticket holders (bought before NXEC took over) their 5% discount when renewing.. Anyone know if this is true or do I need to fill out one of those compensation forms?