I was looking for some infomation on NXEC's web site yesterday and on the hoof, decided to run a quick price comparison between season ticket prices from Stevenage, Peterborough and Grantham into Kings Cross. On the old GNER website this wouldn't have been a problem but it appears NXEC think us commuters don't need to know how much our tickets are going to cost us because they've removed the facility to price season tickets from their website.

Becasue I couldn't find the info I wanted on-line, I rang them. Bad mistake that was. I eventually got through to some numpty and asked him for the cost of an ANNUAL ST from each of the 3 destinations. Unfortunately he could only give me the cost of a monthly ticket and wouldn't/couldn't give me a price for an annual ticket. It got worse. I then asked how I could find the information I was after only to be told that I would have to visit the travel centre at each of the stations I was interested in.

What a load of bollocks this all turned out to be. As far as I can see, NXEC's new web site has reduced the level of information available to season ticket holders and totally removed the ONE piece of information each and every commuter will require. Worse still the only way to find out how much your season ticket is going to cost, is to visit the station at which your journey begins.

I've fired off an e-mail of complaint so lets see if 1. I get a reply, 2, How long a reply takes and 3, If they acknowledge the issue and finaly 4, If they do anything about it. Why am I not hopeful?