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Archives for: March 2008, 13

So, how are we doing today...?

by Penfold @ 13/03/2008 - 10:11:16

Looks like my predictions were pretty much spot on.

It's 9am. Notwork Rail had a 'revised timetable' up at 0621, and indeed, as I said, "the following trains almost certainly won't run from Peterborough [this] morning: 0720, 0746, 0804, 0851."

NXEC? Still proudly proclaiming the same message they did at 2050 last night. Revised timetable? Go whistle for it. And today they announce they're cutting 95 jobs, too. Maybe they should sack the entire customer service team, after all they're not doing much.

[EDIT: the infamous Excel spreadsheet finally turned up at 0945. Sorry if your commute required you to be in before that, folks - especially since it's clear from the spreadsheet properties someone was working on the file at 0220 this morning.]

Turning up at P'boro station at 0710 this morning, I noted that the 0720 wasn't down as cancelled. In fact, it wasn't on the departure boards at all, and were it not for the announcer doing a sterling job trying to keep folks updated, there'd've been no information at all. FCC conveyed me to KGX, on time, on the 0714.

Of course, since it's a "revised timetable", rather than cancelled trains? I'll bet you that, very conveniently, you can't be compensated for the non-running of half the morning commuter trains.

Methinks it's about time to use http://www.theyworkforyou.com/ :)


 
 

Tomorrow

by Penfold @ 13/03/2008 - 01:58:36

From the NXEC 'website' (bold face is mine)

Update as of 20:50hrs
Updated: 3:50 PM on 12/03/2008

[...] Thursday 13th March 2008, National Express East Coast will be operating a revised timetable.

Services between London and Leeds will be operating to near normal timetable.

There will be no through services between the North East England / Scotland and London. A limited connecting service will operate between Doncaster and the North. Passengers making journeys on this section of the route are recommended to try and defer their journeys until Friday 14th March, when tickets will be valid.

According to National Rail:

12 Mar 20:05 Network Rail advise that the lines will remain closed between Doncaster and York until at least 16:00 Thursday 13 March. Details of tomorrow's amended train service plan will be published as soon as they become available.

...available from NXEC, we assume. Don't hold your breath.

According to me? "once more, NXEC can't find their arses in the dark with both hands, a flashlight, a roadmap and the aid of Julian Clary". I have the tags for this post on autocomplete, I've used them so often.

Let's try this again, NXEC: people who are catching the 6 and 7am trains from Peterborough have mostly already gone to bed. On past performance, the odds on a revised timetable making it up before 9am are the square root of fuck all. HOW is this 'Customer Service'.

By my reckoning, the following trains almost certainly won't run from Peterborough tomorrow morning: 0720, 0746, 0804, 0851. I wouldn't hold your /breath/ for any of the Leeds trains, and while the 0610 only has to come up from KX, God only knows if they'll be arsed to, and he's relying on a miracle. They certainly won't TELL us before 0900.

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