There's an big, old fella who works at P'boro station who job it seems is to look after activities going on outside the main station building. I've seen this bloke at work on numberous occasions and his aproach to customer relations leaves a lot to be desired and his consistancy levels are non existant.
One day you might see him telling people they can't park in a certain place to drop people off, while the next he just stands there watching the same people comit the same crime. The next day you might see him telling customers they're not supposed/allowed to use the rear gate on platform 2 and the next he's stood watching as passengers open and exit via the same gate.
Whatever infringement it is that he decides to target that day, the one thing you can be sure of is that he will be very forceful and very rude. I watched and listened to him bollocking some poor bloke who had commited the heinous crime of cycling 50 yards the wrong way down the one way street directly outside the staition. Talk about going ott the geezer realy went for this poor bloke stating that not only was it against the law to cycle to wrong way down a one way street, it was also very dangerous for himself and other passengers. It ended in a 2 way threatening slagging match between him and the customer which neither won.
Personally, I'd support this guy if he was consistant in his action. But he's not. It seems to me that he's selective as to what he wants to tackle and when he want's to tackle it. I wouldn't be at all surprised if he was responsible for ticketing all the motorbikes a few weeks ago because he was always moaning about the bikes that used to park where we now know we're not supposed to park. The bloke is just a jobsworth who is incapable of dealing with customers in a proffesional manor. I spotted him this morning stood chatting to an asian fella outside the Great Northern Hotel while he watched car after car pull up on double yellow lines to drop passengers off. Of course he did nothing but carry on with his conversation.
Personally I find a lot of GNER employees like that. Clearly they are unable to find a decent job anywhere else so due to NXEC paying such shit wages we get the scum of the earth running the railways. If they paid decent wages and taught proper customer skills, no doubt that the chap you decribed at Peterborough would have been weeded out and sacked!
Having read Moaning Toffs comments I woudl probably opt to join him in his weekly commute and split the fuel costs of his Bentley.
If you there MT leave your e mail.