customer service
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Name and shame them. from Fentyke 961 days old
A friend of mine was travelling home on the 17.20 last night and fancying a drink she decided to wait in the buffet car before she took her seat. As ...
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Wilderbeast on the 07.20 from Fentyke 1026 days old
[ ... ] So was the bloke just being lazy or doesn't the trolly have a reverse gear? Whatever the reason it was a classic example of poor customer service.
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Jobs worth award for December from Fentyke 1061 days old
Last night I witnessed a classic display of poor customer service from a member of GNER's train crew. Becasue of this I have decided to award Ester Ransens ...
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To one of the train crew on this evenings 17.20 from Fentyke 1090 days old
Next time there's 2 minutes to departure, all the doors behind you are closed and your stood by the door to the Buffet car. Don't just direct the little ...
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The good, the bad and the ugly from Fentyke 1174 days old
I've seen it all from GNER today. Good service, bad service and the down right ugly side of their service. Lets start with the good: - 1. The 07.20 ...
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